RAKESH VERMA
PROJECT MANAGER & PERSONAL EXECUTIVE ASSISTANT

PROFESSIONAL EXPERIENCE

Project Manager and Executive Assistant
Bekker Compliance Consulting Partners, LLC
2007-09 to Present

Rakesh Verma is Project Manager and Executive Assistant to Paul Seader, Director of Business Development & Compliance, and Carrie F. Bekker, Founder & Chief Executive Officer at Bekker Compliance Consulting Partners, LLC (BCCP). He provides specialized consulting and education/training services, in his areas of expertise described below, to BCCP’s financial services clientele.

Home Line Tel Net
Quality Analyst & Team Leader
March 2007 to Nov 2007

Quality Analyst and later Team Leader with Home Line Tel Net (US Processes: Sprint Mobile, Health Solution Pharmacy, Plasma Computing Group, British Telecom, and Home Line Tel Net) – responsibilities include listening to all VOX files of sales, submitting them to website portals; tracking orders; creating spreadsheets/databases summarizing sales data, and sending reports to US clients; and handling a team of 10 Customer Care Representatives, including training and coaching them as a group and on a one-to-one basis to achieve and maintain quality work product and service, and to maximize performance and results.

E3R Info Systems Pvt. Ltd.
Senior Customer Care Executive
Jan 2006 to Feb 2007

Senior Customer Care Executive with E3R Info Systems Pvt. Ltd. (US Online Pharmacies, Sprint Mobile, Plasma Computing Group, Telstra and British Telecom) – responsibilities include taking customers calls, solving their queries, taking necessary personal and medical details, as well as credit card details and verification, and making appointments for company demos and webinars. Participated in the firm’s campaign beginning with a pilot of batch leads, with progressively increased responsibility, including helping new and existing floor agents in handling their calls and convert them into sales. Received recognition and appreciation from the Team Leader, Quality Manager and clients for excellent performance, team spirit, and quality sales.

A.K. Vidyamandir
Chemistry Tutor
June 2005 Nov 2005

Chemistry Tutor with A.K. Vidyamandir (an institute which gives coaching for IITs/AIEEE/CET/PMT) -- responsibilities include solving student queries, taking past experiences and sharing knowledge with the students to make the subject matter more interesting and to increase the students’ awareness and comprehension. Also coached lower performers by spending extra time with them and giving them extra education and training to help them advance.

PART TIME POSITIONS

HDFC Standard Life Insurance Company Limited
Investment Officer
July 2008 to April 2009

Responsibilities include sourcing of insurance business for the company, calling policy holders to explain the terms and conditions of the policies calculate premium, customize the insurance programs which also covers a variety of risks and helped the clients. Direct selling of various types of insurance products to individuals or business. Developed and maintained the new accounts. Ensure that the requirements are fulfilled. Obtain and provide information when claims are made. Also responsibilities include the development and supervision of the preparation of insurance products, delivery of sales materiel and promotion of programs decided by the company.

Cogneesol BPO Pvt Ltd
Data Management Associate
June 2008 to October 2008

As Data Management Associate with Flatworld which includes Data Entry, Document Conversion, Data Mining Services, Forms Processing and Administrative Support.

EDUCATION AND ACHIEVEMENTS

BSc. (non Meds.) from HP University
I obtained a Graduate in Science degree from Himachal Pradesh University, Shimla INDIA, with Chemistry, Physics and Mathematics as the main subjects. I have an excellent academic record; I was elected TWICE as Best Student of the Year (2002-2003 and 2004-2005) during my academic career and was also elected College Vice-President for the 2004-2005 school years.

VALUABLE SKILLS

  • Ability to deliver unique value-added services.
  • Ability to rapidly access markets.
  • Intelligent use of information technology.
  • The ability to understand an organization’s capabilities, limitations and real potential.
  • The ability to take charge and make things happens with positive outcomes.
  • Ability to analyze quantitative and qualitative data.
  • Passion for research, analysis and insight generation.
  • Demonstrated project and staff management capabilities.
  • Original/creative thinking and superior problem solving abilities.
  • Excellent client relationship skills.
  • Excellent written and verbal communication skills.

    • ADDITIONAL INFORMATION

    He has significant expertise with today’s cutting edge technology, including the latest next-generation “Web 3.0” applications and solutions. He is also technically proficient with numerous computer hardware and software, and he also has advanced expertise with Windows Vista/XP, Macintosh, as well as other software applications, including: Adobe Acrobat and Connect Now, Google Apps, Skype, 37 Signals (Base camp, High-rise, Backpack, and Campfire), and open source platforms, including Concourse Suite.

    His areas of expertise include Executive “C-Level” Executive Support, Project Management, Client Services, and Data Management.

    Languages: English and Hindi